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Customer Feedback

Wondering what Tactics is all about? You have our assurance that you'll be stoked on your experience. That you'll get the lowest price guaranteed and fast, free delivery to any U.S. address. Tactics has been rider-owned and rider-operated since 1999, and our commitment to top-shelf service has never been stronger.

But don't take our word for it. Happy customers are the heart and soul of our business and we've stoked out thousands of customers around the country. Here is what a few of them have to say about Tactics:

I don't usually bother doing these reviews but this time is different. Tactics were really helpful, from first ordering to the delivery. Not only did tactics have the cheapest product but the item arrived earlier than expected. With no sales tax and free shipping, Tactics is truly an easy and enjoyable online experience.
- Sam, CA

"You guys have the best online store i ever shopped at. Thank you for the awesome customer service."
- Billy, TX

Love the clothing style. You'll find a lot of stuff you can't find in a normal mall. Which these days are filled with ugly colors and awful cuts. I wished everybody shopped here so that I wouldn't have to look at bad wardrobe anymore.
- Daniel, CA

The Matix Builders hoodie I ordered from Tactics is saaweet! Tactics was timely and very professional. Great to work with Tactics...I would order from them again for sure.
- Rob, CA

"Thanks again for answering my email! Again, I think is - as I would have said when I got my first skateboard - Radical!"
- Bootsy, UT

"You guys have some of the lowest prices around combined with possibly the largest selection I have seen on one web page/store. Your shipping was really fast I got the email that said my item was shipped and it was on my doorstep the next day. This was my second order from tactics and the customer service is second to none. The staff is really friendly and very knowledgeable about the products. Thank you for an awesome shopping experience. I highly recommend Tactics."
- Matt, OH

"I wanted to say thank you for the shirts. I just received my package yesterday plus love the shoes!"
- Paul, CA

"Our experience so far has been wonderful…………thank you so much."
- Sherri, CT

"I recently placed an order online at Tactics and then needed to change it. Jesse was very polite and helpful."
- Liz, IN

"Wow, that is some awesome customer service! Thanks heaps for that, much appreciated!"
- Andrew, Australia

"Just wanted to let you know that I have received my board... thank you for all of your help! I love it and can't wait to use it this winter!! Thanks for your time and effort!"
- Stefani, MD

"Thank you Shelby. My experience with Tactics has been above and beyond what I have experienced with some of your competitors. I will only be shopping with Tactics from now on based on the service I have received."
- Jarrod, TX

"We received the order today. Perfect timing. I must say you guys do an excellent job! We will be ordering from you again...thank you for the good service."
- Kasey, CA

"The only companies that make good lookin threads are snowboard companies so I gotsta go through u guys. BTW you guys give oregon a good are the best online store for snow gear. And your oregon based so that makes you like 50 times sicker."
- Jimmy, OR

"Just wanted to let you all know what great service I was provided for the above order. I ordered on Wednesday the 27th, and received the order on the 30th. What great service!!!"
- Rich, MD

"...thanks again for the help on the phone. You all are so much better than Active."
- Stefan, VA

"Hey, I recently ordered three Element Bootlegger hats from your company. In stock, really fast shipping (usps), and perfect condition. Hey, you guys even threw a Tactics sticker in the box! Cool. Even your website was great! All in all the best internet buying experience for me-ever! I'll refer to your catalog for future purchases and pass this along to my friends!"
- Grant, IL

"Thank you so much for delivering a quick, accurate, hassle-free cyber space transaction."
- Jan, AZ

"I just wanted to give some feedback about my shopping experience today. First, I happened to stumble onto your website which directed me to the local store. Your website is quite phenomenal for (what I learned) is such a small company! Based on the quality of the website I honestly thought Tactics was a national chain. The website allowed me to browse and see what was available, which drew me into your retail store, so credit the terrific website for that. Great job! But as good as the site it, your CSR was stellar. She was quite helpful and directed me to the in-store computer to browse what was in the warehouse, as I was shopping for shorts in the dead of winter. It is this kind of customer service that is truly lacking in business today, and I left quite impressed. I wish your company the best and with the great experience I had today you can be rest assured I’ll be making a point to send any business your way."
- Ben, OR

"The board arrived on Monday, thank you very much for the fast shipping and there were no issues with the product. I will be recommending your website."
- Matthew, UK

"Thanks guys/girls for a hassle free ordering process, great customer service, wide selection of products, and speedy delivery. I will be ordering from you again...and I will spread the stoke about your shop."
- Mark, WV

"I received my Burton suitcase and just wanted to say THANK YOU! I love it and it arrived fast and in perfect condition."
- Eliza, FL

"Thanks for your VERY quick response with my order, I appreciate it and am very impressed with the level of service you have provided. We will definitely remember that next time we want to order something."
- Della, CAN